Front Office Series


		course catalog
		course catalog	Front Office Series Whether in contact with patients, physicians or office staff, Front Office Staff play a pivotal role in every facility. This four course series solidifies administrative basics for those who play an important role in customer service. Reception, Scheduler, Registration and Medical Record Specialists. Participants learn how to: Enter notes to facilitate account follow up. Identify who creates which notes and when. Run the daily work list.

managing patient accounts


	managing the schedule
	managing the schedule		Participants learn how to: Gather the documentation needed to schedule a case. Schedule the case in the computerized information system. Document special requests to inform the materials managers of the special supplies and instruments needed. Manage the block times to ensure the operating room time is efficiently used.


	registering patients
	registering patients		Participants learn how to: Greet patients and their family members. Register a patient. Collect the patient's portion of the estimated fee. Notify the clinical staff of the patient's arrival. Prepare for the next day.



	managing medical records
	managing medical records		Participants learn how to: Use "Comments" to manage outstanding accounts. Collect outstanding balances. Recommend accounts for write-off and obtain approval. Assign accounts to third party collections.