Business Office Series

I am pleased to say that the Business Office Series is complete and ready for release. It has become 9 courses rather than the 7 courses originally planned. We've added a separate course that covers Payment Posting and another for Managing the Business Office.

The Payment Posting course is incredibly important because too often staff post payments without evaluating the accuracy of the payment. Unfortunately, insurance companies make mistakes too and pay either too little or too much. Statistically approximately 30% of all claims are paid incorrectly. The primary reason is that some terms cannot be automatically adjudicated by most information systems. Implants, high dollar supplies and exceptions to the grouper rates are routinely paid incorrectly and more often than not, underpaid. If a Payment Poster isn't familiar with the key terms of the payer contracts, a lot of money can be simply written off and if no one is analyzing the reports carefully, that money is gone forever unless a recovery system and/or service is used. Consequently, the course reviews the key terms of most payer contracts, gives participants plenty of practice calculating the expected payment and patient portion and provides detailed instruction for proper posting technique.

The Managing the Business Office course covers the nuts and bolts of managing the business office operations on a day-to-day basis. It provides an introduction to month end close, maintaining key data tables, reports for monitoring productivity and financial performance, state reporting and more. It is an ideal course for someone new to business office management or simply new to managing the day-to-day business office operations at a surgery center. There is a lot for one person to know and do - we strive to make it easy for them to get their arms around it all.

At this time, we are only offering the Business Office Series as a customized solution - meaning we integrate your policies and procedure with our core course content so that your staff learn everything they need to know. I encourage you to call for a demo, it will be worth your time. You'll see the value in a heart beat!